Personalisation FAQ

Personalisation FAQ

Do I receive a proof or mockup before my order is made?

We do not send proofs or digital mockups before production. Our products are made to order as soon as your order is placed, so please double-check all personalisation details carefully before completing checkout. Product listing photos and our website gallery show accurate representations of the finished item.

How do I enter my personalisation details?

Each personalised product has a Personalisation text field on the product page. Type your name, text, or other details exactly as you'd like them to appear on your item — including capitalisation, spacing, and punctuation. What you type is what we cut.

How do I upload a logo or photo file?

Products that support a custom logo or image have a File upload field on the product page. Accepted formats are PNG, JPG, SVG, and PDF. For the best result:

• Use a high-resolution file (300 dpi or higher for raster images).
• SVG or PDF vector files give the sharpest laser-cut result.
• Ensure logos have a transparent or white background where possible.
• Avoid low-resolution screenshots or images taken from social media.

If the quality of your file is not suitable for production, we will contact you by email before proceeding.

What colours are available?

Acrylic colours are shown in the colour selector on each product page. Because acrylic is a manufactured material, colour appearance can vary slightly between monitor screens and in different lighting conditions. We cannot guarantee an exact colour match to a specific Pantone or paint reference. If colour accuracy is critical, please contact us before ordering.

What if I make a spelling mistake in my personalisation?

We produce exactly what is entered in the Personalisation field. We are unable to correct spelling, capitalisation, or spacing errors after an order has been placed. Please review your text carefully before checking out. If you notice an error immediately after placing your order, contact us at hello@notchdstudio.com.au as soon as possible — we will do our best to assist, but we cannot guarantee changes once production has begun.

How long does production take?

All Notchd Studio products are made to order. Our standard production time is 3–5 business days from the date your order is placed. This is in addition to your chosen shipping time. During peak periods (such as Christmas, Mother's Day, and Father's Day), production times may be longer — please check the product page or any active notices on our website for current lead times.

Do you offer rush orders?

We do not currently offer a formal rush order service. If you have an urgent deadline, please contact us at hello@notchdstudio.com.au before placing your order and we will let you know whether your timeline is achievable. We cannot guarantee expedited production in all cases.

Still have a question?

We're happy to help. Reach us at hello@notchdstudio.com.au and we'll get back to you as soon as possible.